Shop KrLo — Shipping & Delivery Policy (Kids & Toys)

Thank you for shopping with Shop KrLo! We aim to dispatch and deliver your kids’ essentials and toys quickly, safely, and with care.

1) Order Processing (Dispatch Preparation)

• Orders are prepared and dispatched within 1–2 business days.

• Orders placed on Sundays or public holidays are processed on the next working day.

2) Delivery Timeline

• The estimated delivery time is 3–5 business days after dispatch.

• Delivery timelines may vary slightly based on city/area, weather, or courier workload.

3) Shipping Charges

• Free Delivery on orders of Rs. 1,999 or above (within Pakistan).

• For orders below the free-shipping threshold, shipping cost (if applicable) is shown at checkout.

4) Courier Partner

• Your parcel is shipped through a registered courier service to ensure safe handling and reliable delivery.

5) Order Tracking

• Once dispatched, you’ll receive a confirmation message/email with your tracking number so you can track your shipment until delivery.

6) Delivery Address Responsibility

• Please confirm your complete and correct address (house/flat no., street, landmark, city) before placing the order.

• If an address is incomplete or incorrect, delivery may be delayed or returned.

7) Need Help?

For shipping-related questions, contact our support team:

Email: support@shopkrlo.com

FAQs

1. How long does order processing take?
   Orders are processed within 1–2 business days. Weekend/holiday orders are processed on the next working day.

2. How long does delivery take?
   After dispatch, delivery usually takes 3–5 working days (may vary by city/area and courier workload).

3. Do you offer free shipping?
   Yes — Free Shipping on orders above Rs. 1,999/-.

4. What are the shipping charges for orders below Rs. 1,999?
   Shipping cost (if applicable) is shown at checkout before you place the order.

5. Which courier do you use?
   We ship through a registered courier company for safe and reliable delivery.

6. How can I track my order?
   Once dispatched, we send a tracking number via email/message so you can track your parcel.

7. Can I change my delivery address after placing an order?
   Address updates are only possible before dispatch. Contact support immediately for help.

8. What if my parcel is delayed?
   Delays can happen due to weather, remote areas, or courier rush. If your parcel is late, contact support with your order/tracking number.

9. What if delivery fails or the order is refused?
   If delivery fails due to an incorrect address, unreachable phone, or refusal, the courier may attempt again or return the parcel.

10. How do I contact support for shipping issues?
    Email us at support@shopkrlo.com